Product Subscriptions

Note: This feature is only available to subscribers of the Pro plan and above.

This feature helps you build customer loyalty, ensure regular revenue streams, and simplify reordering the same products.

Important Considerations

When using the subscription feature, keep the following in mind:

• Theme Update Required: To offer multiple frequency options, your theme must be updated. If your theme is not updated, you will only be able to offer a single frequency option.
• Payment Method Requirement: Subscription products cannot be created unless one of the supported recurring payment methods, Stripe or Oneclick, is configured and enabled.
• Promotions Excluded: Promotions and discount codes do not apply to recurring subscription payments.

How to configure

To use product subscriptions, your store must have configured and enabled at least one payment method that supports recurring payments. We currently support Oneclick and Stripe. If you don’t have one of these payment methods enabled, you won’t be able to create a subscription product.

Once your payment methods are configured, you can activate subscriptions for any physical product. This feature works for both new and existing products. To enable a subscription for an existing product, simply edit the product and enable the subscription option.

After enabling subscriptions, you can offer multiple delivery frequencies, including the option to sell the product as a one-time purchase. This flexibility empowers your customers to choose what works best for them.

Once you save your changes, your customers will see the various delivery frequency options directly on the product page.

How to Manage Subscriptions

Managing your existing subscriptions is straightforward. You can find the Subscriptions section under Orders in your admin panel. This central hub provides an easy overview of upcoming recurring orders, detailed subscription information, and the ability to cancel any subscription with a single click.

For more in-depth information, click on a specific subscription. This will take you to a dedicated page where you can view past orders, customer and payment method details, and their shipping address. You also have the option to cancel the subscription directly from this page.

If you have any questions about this or any other topic, please don’t hesitate to contact us.