Support

How to Setup a Corporate Email

Setup and configure email to work with Jumpseller

Just like business cards, custom emails can be a key ingredient in making a good first impression and making sure people remember you. Decide for yourself what sounds better, an email like “example(@)gmail.com or example(@)your-name.com”? With a Jumpseller Store, you have the option of creating a custom email service for your business.

Before jumping to the instructions it is important to have the following definitions cleared.

Definitions: Domain Hosting, Web Hosting and Email Hosting.

Web Hosting: Is a service that enables your website to live on the internet and be accessible using web browsers. For example a Jumpseller store is using our Web Hosting to be live on the internet.

Domain hosting: Your domain is just a name registered in a registrar service, but for your domain to be online you need domain hosting. Here you can define what your domain and subdomains will do when used on the internet. When you ask for your free domain with your Jumpseller plan, your domain is automatically hosted by Jumpseller, also when you use the Jumpseller Nameservers on your registrar.

Email hosting: Is a service wherein your emails are stored on a server. It can be the same server that’s hosting your website, a server managed by another host, or two different servers managed by the same hosting company. Jumpseller does not provide with Email Hosting, this is why you will use Jumpseller for Web Hosting service and a third party for Email Hosting.

Below you will find guides with the steps on how to configure the most popular email providers, G-Suite and Zoho Mail using this (the most common) configuration:

  • Web Hosting: Jumpseller
  • Domain hosting: Jumpseller
  • Email hosting: External (like Google G-Suite, Zoho Mail, Office 365, etc.)

If you have your domain hosted outside Jumpseller, and you want to keep their service, contact their support for help, they can guide you how to use it on your web and on your emails.

Get a Corporate Emails Service

Find the most popular Email services in the following list: - Zoho (Free for up to 25 users) - Setup Guide for Zoho - G Suite (Basic Plan $5 user/​month) - Setup Guide for G Suite - Office 365 (Basic Plan $8.30 user/​month) - FastMail (Basic Plan $3 user/​month)

Important: During the 14 days trial period it is not possible to set up a custom domain for your store, so during that period it is not possible to configure an email service following the instructions below. Once you get a paid subscription plan you would be able to use a custom domain and set up an email service.

FAQ

My emails are not being sent. Why?

There are several reasons for an email not being sent. Firstly, we need to confirm there’s not a problem with your email inbox and use our own email, support@jumpseller.com, to test it out.

Please do the following:

  1. At your Admin Panel > Configuration > Email > Orders Paid add support@jumpseller.com to the list of email’s recipients.

  2. Create a Test Order with a Manual Payment (like a Bank Transfer) - or a real one you prefer.

  3. At your Admin Panel > Orders set this New Order’s Status to Paid.

  4. Confirm with Jumpseller’s Support that the email “Order Paid” has been received (or not).

  5. If no email is received by Jumpseller we have just confirmed this problem.

Emails are being sent from no-reply(@)jumpseller.com. Can they be sent from name(@)mystore.com?

Sure, sending emails from your own domain is a better experience for you and your clients. We have this option available for all Premium Plan customers.

I changed my DNS NAMESERVERS and my email stopped working. What’s happening?

Most of the times, you were using an email service provided by your hosting company. When you pass the DNS settings to Jumpseller that email service stops working. You have two options:

  1. Change the NAMESERVERS back to your original ones (so that your hosting company start managing your DNS again).

  2. Select a professional email service and migrate your emails accounts to G Suite, Microsoft Live, etc and, most likely, cancel your account with your hosting company.

How do I verify my domain ownership with Google Webmaster Tools?

With Jumpseller, all Google Services that require Domain Verification, can be verified by the following methods:

  1. Meta tag
  2. TXT record
  3. CNAME record
  4. Google Analytics
  5. Google Tag Manager

To learn more about these methods, and how to use them to verify a domain, please go through the guide Verify a domain for Google Services.

How do I configure Zoho SMTP?

Please review the Zoho Email documentation.

If you have any doubt with all this, feel free to get in touch.