Support Center

How to Sync your products with Falabella

Apps Action Bar

Information about Falabella Marketplace

What is Falabella Marketplace?

Falabella Marketplace is an online platform that allows sellers to list and sell their products to a large customer base. It offers tools to centrally manage inventory, pricing, and shipping.

How do I register on Falabella?

To register as a seller on falabella.com, follow these simple steps:

  1. Complete the registration form: Remember to attach the requested documents. You can access the Falabella Registration Site.
  2. Activate your Falabella Seller Center and Fpay Portal accounts: Once everything is confirmed, you’ll receive two emails: one to activate your Falabella Seller Center account, and another for your legal representative to set a password and activate the Fpay Portal account created automatically.

How much does it cost to sell on Falabella?

For each product category, falabella.com charges a commission based on the sale. We recommend reviewing the commission rates for your category on the Falabella Commissions Page.

Examples:

Below are examples of products with a sales price of $20,000 and $100,000, both with dimensions of 30 cm x 15 cm x 19 cm (the size of a shoe box) and weighing 1 kg. Shipping costs are included in the sale price.

Product Price Category Commission Commission Cost Shipping Cost f.plus+ Shipping Benefit Total Sales Cost Estimated Profit
High Heels $20,000 20% $4,000 $6,590 - $10,590 $9,410
Pet Toys $20,000 16% $3,200 $6,590 - $9,790 $10,210
High Heels $100,000 20% $20,000 $6,590 - $26,590 $73,410
Pet Toys $100,000 16% $16,000 $6,590 - $22,590 $77,410

How does shipping work on Falabella?

Currently, there are two logistics models: Fulfillment by Seller and Fulfillment by Falabella.

  • Fulfillment by Seller: In this model, you are responsible for storing your products. For shipping, you can use two logistics operators: Chilexpress and Blue Express.

  • Fulfillment by Falabella: In this model, Falabella stores your products, processes sales, and ships to the customer. All you need to do is offer the best products to your customers!

For more information, visit the Falabella logistics models page. The Jumpseller integration supports Fulfillment by Seller.

What is the f.plus+ program?

f.plus+ is a program offering exclusive benefits for sellers with good operational performance on falabella.com. Learn more about the f.plus+ program.

When will I receive payment for sales on Falabella?

Once a week, you will receive a sales report through your account statement, covering a weekly period from Friday to Thursday. Your money will be available in the Fpay Portal, where you can manage your sales payments on falabella.com.

How do I sponsor my listings on Falabella?

Log in to the Falabella Seller Center with your username and password, then go to the Promotions section. Click on Sponsored Products, then Start Now, and you’re all set to create campaigns on the platform.


What can you do with this integration?

  • Sync product creation between Jumpseller and Falabella Marketplace.
  • Import products from Falabella Marketplace to Jumpseller.
  • Adjust product prices specifically on Falabella.
  • Create orders in Jumpseller for sales made on Falabella.
  • Centralize inventory management from the Jumpseller admin panel.
  • Optimize operational efficiency and increase product visibility.
  • Access a new customer market and maximize your sales.
  • The integration allows you to automate repetitive tasks such as updating prices, inventory, and orders. This reduces manual errors and frees up your time to focus on other areas of your business.

How to configure the Falabella Marketplace sales channel?

  1. Go to the App Gallery and search for the Falabella Marketplace app.

  2. Click on Buy App and confirm the payment.

  3. Then, click Install and grant authorization to the app on the pop-up screen.

  4. After successful installation, the following screen will appear:

    Falabella Marketplace installation screen
  5. Enter your Falabella Marketplace API Key and User ID.

    • The User ID is the email address you use to log in to your Falabella Marketplace seller account.

    • To obtain the Falabella Marketplace API Key, log in to Falabella Seller Center, go to My Account > Integrations, and your API Key will be on this page, as shown below.

    Falabella Marketplace API Key
  6. Complete the information and submit it, which will display a success message. If the page takes too long to redirect, you may need to refresh it.

  7. After accessing the app, you will see the following screen.

    Falabella Marketplace dashboard
    • Once the app is connected, it will automatically sync products between Jumpseller and Falabella Marketplace if the SKU matches on both platforms.
  8. Synced Products shows which products are synchronized between Falabella Marketplace and Jumpseller and whether the stock matches. By clicking on the product name, you can also access each product’s page on Jumpseller or Falabella Marketplace.

    Synced products between Jumpseller and Falabella Marketplace
  9. In Mass Actions, you can manually sync products again. (Note: to sync products, the SKU must match on both Jumpseller and Falabella Marketplace.) You can also import products from Falabella Marketplace to Jumpseller (not the other way around).

    Mass actions in Falabella Marketplace
  10. Review your orders and error messages for orders that were not created.

    Massive Actions in Falabella Marketplace
  11. Add a surcharge percentage in the Settings menu.

    Massive Actions in Falabella Marketplace
  12. If there is any stock change in Falabella Marketplace, Jumpseller will be notified, and the stock values will be updated. The same occurs when stock changes within Jumpseller, updating the value in Falabella Marketplace.

  13. Finally, to reset the app, you can click on the Settings menu.


Frequently Asked Questions (FAQ)

What is Falabella Marketplace?

Falabella Marketplace is an online platform that allows sellers to list and sell products to a broad customer base. It offers tools to centrally manage inventory, pricing, and shipping.

How do I sync my products between Jumpseller and Falabella Marketplace?

To sync your products, first install the Falabella Marketplace app from the Jumpseller App Gallery. Then, configure your API Key and User ID and follow the setup instructions. Once configured, the app will automatically sync products if the SKUs match.

Can I import products from Falabella Marketplace to Jumpseller?

Yes, you can import products from Falabella Marketplace to Jumpseller using the Mass Actions feature in the app.

How do I adjust product prices on Falabella Marketplace?

You can adjust prices directly on the Falabella Marketplace platform, in the product settings section.

What commissions does Falabella Marketplace charge?

Commissions depend on the product category and sale conditions. We recommend reviewing the terms and conditions in the Falabella Seller Center for more details.

What shipping options does Falabella Marketplace offer?

Falabella Marketplace provides various shipping options, including standard and express shipping. You can configure these options and the associated costs on the platform.

How can I improve my product visibility on Falabella Marketplace?

You can invest in paid ads within the platform to highlight your products and attract more customers.

When do I receive payment for sales on Falabella?

You will receive a sales report once a week through your account statement, covering a weekly period from Friday to Thursday. The money will be available in the Fpay Portal, where you can manage sales payments on falabella.com.

How do I sponsor my listings on Falabella?

Log in to Falabella Seller Center with your username and password, go to the Promotions section, click on Sponsored Products, and then Start Now. You’re ready to create campaigns on the platform.

We are here to help you, so if you have any questions, you can contact us at any time.

Start your journey with us!

Free trial for 14 days. No credit card required.