Enable Two-Factor Authentication (2FA) in Your Jumpseller Store

Increase your account’s security by enabling Two-Factor Authentication (2FA) using a one-time password authenticator on your mobile device or computer.

1. To enable Two-Factor Authentication (2FA), login to your Admin panel using your account.

   You can only enable Two-Factor Authentication (2FA) with the active/currently logged in account.

2. From your Admin panel, navigate to Account > Preferences in the bottom left corner.

3. Click on your account (the one you are currently logged in with). Scroll down to see the button to enable/disable Two-Factor Authentication:

   

4. To use Two-Factor Authentication (2FA) you need to have an authenticator app installed on your phone. For example, you can use Google Authenticator.

5. When you click on the enable Two-Factor Authentication (2FA) button, you will see your QR code along with your Account, Key and other information.

6. You need to open your Authenticator App on your phone and scan the QR code.

7. If the QR code is not working, you can manually set it up. Just add your details to the app on the phone.

   If you have multiple stores with that account, when activating Two-Factor Authentication (2FA) it will activate for all stores, for your account.

8. Once you have the App configured with your account, enter the OTP code (before it expires) and click on Verify.

9. Next you can click save from the top right corner in your admin panel. And that is it!

10. Under the Two-Factor Authentication (2FA) section you can see the Active Sessions. Active Sessions are the Places from where you are currently logged in.

    

Frequently Asked Questions

How can I disable 2FA on my account?

Go to Account > Preferences and click on the email address of the account you are currently logged in with. Further down on the same page, in the Security section, you can check whether Two-Factor Authentication (2FA) is configured.

You can also disable 2FA: click on the Two-Factor Authentication toggle to display the option to disable it, enter your current password and click Disable 2FA, as shown below:

My code is not being accepted when I try to access my store

• Check that you are entering the correct code, as it refreshes every 30 seconds;
• Check that your computer and mobile device clocks are set to the same time zone and try again.