Setting up a Corporate Email
A personalized email is inexpensive and easy to get. By using email hosting softwares such as Zoho, Google Workspace, Office 365, and Fastmail, you...
Automations empower you to automate email workflows based on triggers, enhancing customer engagement. Personalize your messages, boost sales, and retain customers.
To enhance the trustworthiness of your emails and ensure they consistently reach your customers’ inboxes, we strongly recommend using your custom domain instead of generic addresses such as firstname.lastname@example.org.
In case you don’t have a custom domain, you can create it through your admin panel, in General > Business Email.
For the automations, all emails are currently dispatched from email@example.com. However, should you wish to make a change to have these emails sent from your own identifiable email address, please reach out to our support team for assistance. Upon contacting us, you will be provided with the necessary steps to follow, and within a few hours, you will be able to send your emails from your distinctive email address.
Ensuring the use of a custom domain not only reinforces the credibility of your communications but also contributes to a more personalized and trustworthy interaction with your customers.
Triggers serve as the foundation, either rooted in specific orders, dates, or customer events. All subsequent choices of emails or question criteria need to be aligned with the chosen trigger.
These events will trigger a step in the workflow after they happen.
All customers, accepting marketing communications, will be the target of a calendar event, this is specially useful to send seasonal campaigns such as for Christmas or Cyber Mondays.
Concerning question steps, there are five possible types of questions.
When the trigger is associated with an order, we can segment the automation flow based on the order amount and whether it is entirely composed of digital products.
For customer and calendar triggers, there is the possibility of segmenting the flow based on the customer’s creation date, the total number of paid orders, and the overall amount spent by the customer.
For further documentation, please visit our section dedicated to Email Editor.
All automations are triggered by specific events, and with the exception of the calendar trigger, each trigger can only be activated by one customer. Consequently, an automation in a particular instance is directed towards a single customer.
In the case of calendar triggers, all store customers are targeted.
Please be reminded that only customers who have consented to receive marketing communications are eligible to receive these emails.
Currently, there are two types of limits associated with emails sent through our automation system (please note that these limits may change over time).
1) For stores sending emails through personalized addresses, there is a daily limit of 500 emails.
2) For all other stores, the daily limit is 50 emails.
Additionally, we will notify you via email when you approach your limit. If you wish to send emails to a number of customers that exceeds your remaining limit, please contact us, and we will provide assistance.
We appreciate your understanding and cooperation in managing these email sending limits. Should you have any questions or require further clarification, feel free to reach out to our support team.
As of now, our automation feature is still in beta, and we are not charging for the emails sent through this service. This approach allows us to gather valuable feedback from our users to enhance and improve various aspects of this feature. However, to address the limitations on email usage and to continue providing a seamless service, we will be introducing a pricing structure in the near future.
Starting soon, each block of 1000 emails will be priced at $1 + VAT. These charges will be automatically processed using the payment method linked to your subscription. In the event that payment cannot be processed or if there is no existing payment method, the charges will be added to your store credit.
For any questions you may have, you can contact us.
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