Support

Setup up your own Domain Name

Configure your domain name with Jumpseller

What is a Domain Name

In simple words, a domain name is the address you type into a browser address bar to get to a Website. For example the Domain Name of Facebook is facebook.com. A domain name is exclusive for only one website, however each domain can have multiple subdomains, for example: business.facebook.com would be a subdomain of facebook.com.

Get a free domain

If you don't have a domain, and you subscribed to plans Plus, Pro or Premium. Request one for free in your admin panel: Settings > Domains > Add Domain > Get Free Domain. It might take up to 48 hours to be online on your store.

Domain in Address Bar


On this guide


Adding your own domain

First of all add your domain in your Admin Panel: Settings > Domains. You might immediately see some error messages pointing to some further configuration.

Scenario 1: The domain is hosted in an external hosting

On the DNS settings of your domain (Cpanel, Godaddy, DNS Zone,etc), change the root record A and the CNAME www to match these values. And then wait for DNS propagation.

These changes might disconnect your domain from emails, we have a specific guide for this.

Name Type Address
example.com A 79.125.14.235
www.example.com CNAME stores.widetail.com

In some hosting services this can look like this:

Name Type Address
@ A 79.125.14.235
www CNAME stores.widetail.com

Scenario 2: Your domain does not have a hosting or you want to stop using the current hosting

In your Jumpseller Admin Panel: Settings > Domains > Click on your domain > Type, two options will be displayed, choose Nameservers.

Name Servers Method

Four values will be generated that look like this:

ns-111.awsdns-01.com  
ns-222.awsdns-02.co.uk  
ns-333.awsdns-03.net  
ns-444.awsdns-04.org  

Go to the place where you bought the domain (gandi.net, dominios.pt, nic.cl, Godaddy, etc.), delete your current name servers (if you have any) and then enter those four values. And then wait for DNS propagation.

Scenario 3: Use a subdomain on your store.

Add only your subdomain, for example: store.mydomain.com in your Admin Panel: Settings > Domains. You might immediately see some error messages pointing to some further configuration.

On the DNS settings of your domain (Cpanel, Godaddy, DNS Zone,etc), create a CNAME with name like the subdomain, in our example it would be store (for store.mydomain.com) it should look like this:

Name Type Address
store.mydomain.com CNAME stores.widetail.com

In some hosting services this can look like this:

Name Type Address
store CNAME stores.widetail.com

Scenario 4: You are not the owner of your domain. It is owned by a company that bought the domain on your behalf.

  • Option 1: Transfer the domain to yourself. Request the company that owns your domain for an EPP Code or Transfer Code, and move it to a service that accepts transfer for example Godaddy or Gandi, this procedure in most cases has a cost.

  • Option 2: Transfer the domain to Jumpseller. If you have not requested your free domain, we can use the budget for that to transfer the domain us. Send your domain, store name and EPP code to our support team on the contact form.

Some domains have transfer restrictions and require preparation.


Edit DNS in Jumpseller (Amazon Route 53)

You might want to add certain DNS records to your domain, some platforms like some Google services, Facebook, Zoho, Mailchimp, and others will ask you to do this to verify the ownership of your domain and add some security keys.

On your domain settings, click on Manage DNS:

Manage DNS

Then create or edit the required record set, on the right side of the screen the editable values will appear, choose the type, you will most likely only will need to add MX, CNAME or TXT records.

Manage DNS

In some cases the system will reject records that has a value if it has too many characters, to fix this, arbitrarily split the text in different strings between double question marks and separated by spaces, for example:

  • Too long:
  k=rsa; t=s; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCcccBiQKBgQDGMjj8MVaXXXESl30KSPYdLaEreSYzvOVh15u9YKAmTLgTTTk1ecr4BCRq3Vkg3Xa2QrEQWbIvQj9FNqBYOr3XIczzU8gkK5Kh42P4C3DgNiBvlNNk2BlA5ITN/EvVAn/ImjoGq5IrcO+hAj2iSAozYTEpJAKe0NTrjXXX49CIkj5JI6ibyJwIDAQAB
  • Correct:
  "k=rsa; t=s; p=MIGfMA0GCSqGS" "Ib3DQEBAQUAA4GNADCccc" "BiQKBgQDGMjj8MVaXXXESl30KSPYdLa" "EreSYzvOVh15u9YKAmTLgT" "TTk1ecr4BCRq3Vkg3Xa2QrEQWbIv" "Qj9"F"NqBYOr3XIczzU8gkK5Kh42P4C3DgNiBvlNN" "k2BlA5ITN/EvVAn/" "ImjoGq5IrcO+hAj2iSAozYTEpJ" "AKe0NTrjXXX49CIkj5JI6ibyJwIDAQAB"

Save the changes and wait for DNS propagation.


DNS propagation

All changes on DNS can take from 1 to 24 hours to propagate throughout the internet. The old DNS will be stored in cache on different levels, if after this period your domain does not reflect your changes try to flush your cache:

  • On Windows - Open your command prompt or click Run when you open your start menu. Then, enter the following command: ipconfig /flushdns. If the command succeeds, you will receive the following message “Successfully flushed the DNS Resolver Cache.”.

  • On MacOS (Catalina) - Open Terminal (Application › Utilities › Terminal or click Go > Utilities > Terminal) Type sudo killall -HUP mDNSResponder and press Enter to run the command.


Frequently Asked Questions

What happens with my Domain if I leave Jumpseller?
If you have been in Jumpseller for over six months we can transfer the domain to you at no cost. Otherwise our transfer fee is 20 USD.

Can I have multiple domains
You can have from 1 to 10 domains pointing to your store depending on your plan.
+ Basic: 1
+ Plus: 2
+ Pro: 5
+ Premium: 10